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Network Administrator, City of Sevierville, Tennessee

    Eric Itzel has been with the City of Sevierville Department of Information Services for 10 years, with the last two years being in the role of network administrator. In addition to standard Information Technology responsibilities, Itzel is tasked with management oversight of the monitoring and control of the Sevierville water and wastewater systems and intelligent transportation systems (ITS). His scope in ITS covers everything from hardware deployed on-street for intersection control and data collection to complete traffic system management, data aggregation, and reporting. Whether it’s IT, ITS, Water & Sewer, etc, Itzel focuses on designing solutions that do not break and making the user experience first priority in any solution.